Privacy Policy

1. Introduction

PikoTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, mobile applications, or engage with our broadcasting solutions and services.

This policy applies to all users of our services, including those who access our services through third-party platforms such as Facebook, Instagram, and other Meta platforms.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Connect your account with Facebook, Instagram, or other social media platforms
• Request information about our products or services
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, promotions, or other activities

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing and payment information
• Social media profile information (when you connect via Facebook or other platforms)
• Technical requirements and project specifications
• Communication preferences

2.2 Information from Third-Party Platforms (Including Facebook/Meta)

When you connect your account with Facebook, Instagram, or other Meta platforms, we may receive the following information based on your privacy settings and permissions:

• Your public profile information (name, profile picture, email address)
• User ID and account identifiers
• Pages you manage or administer
• Content and media you choose to share through our services
• Insights and analytics data for pages you manage

Important: We only access the data necessary to provide our services. You can control and revoke our access to your Facebook/Meta data at any time through your Facebook Settings > Apps and Websites.

2.3 Automatically Collected Information

When you access our website or use our services, we may automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and geographic location
• Usage data (pages visited, time spent, click patterns)
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Service Delivery: Providing, maintaining, and improving our products and services
• Account Management: Creating and managing your user account
• Transaction Processing: Processing transactions and sending related information
• Customer Support: Responding to your inquiries and providing customer support
• Communications: Sending promotional communications (with your explicit consent)
• Analytics: Analyzing usage patterns to enhance user experience
• Security: Protecting against fraudulent or unauthorized activity
• Legal Compliance: Complying with legal obligations and enforcing our terms
• Product Development: Developing new products, services, and features

We do not sell your personal information to third parties.

4. Facebook/Meta Platform Data Usage

If you use our services in connection with Facebook, Instagram, or other Meta platforms, the following applies:

4.1 How We Use Facebook Data

• To authenticate your identity and provide access to our services
• To enable features that require integration with Facebook/Meta platforms
• To display and manage content on pages you administer
• To provide analytics and insights for your connected accounts

4.2 Data Sharing Restrictions

We comply with Meta Platform Terms and Policies. Specifically:

• We do not share Facebook user data with third parties without your explicit consent
• We do not use Facebook data for purposes other than providing our services
• We do not transfer Facebook data to data brokers or advertising networks
• We do not use Facebook data to build or augment user profiles for advertising

4.3 Data Retention for Facebook Data

We retain Facebook data only for as long as necessary to provide our services. When you disconnect your Facebook account or request data deletion, we will delete your Facebook data within 30 days, except where retention is required by law.

5. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership.

5.5 Protection of Rights

We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and multi-factor authentication
• Employee training on data protection practices
• Incident response procedures and breach notification protocols
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained while your account is active and for up to 3 years after account closure
• Transaction Data: Retained for 7 years for legal and accounting purposes
• Communication Data: Retained for 2 years after the last interaction
• Analytics Data: Retained in anonymized form indefinitely

You may request earlier deletion of your data by contacting us (see Section 12).

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format
• Right to Object: Object to processing of your information for certain purposes
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@pikotv.com. We will respond to your request within 30 days.

9. Data Deletion Requests

You have the right to request deletion of your personal data. To request data deletion:

For Facebook/Meta Connected Accounts

If you connected your account via Facebook, you can also:

• Remove our app access through Facebook Settings > Apps and Websites
• Request deletion of Facebook data we have collected by contacting us
• We will delete all Facebook-related data within 30 days of your request

What Happens After Deletion

Upon deletion, we will remove your personal data from our active systems. Some data may be retained in backup systems for up to 90 days before complete removal. We may retain certain data where required by law or for legitimate business purposes (e.g., fraud prevention, legal claims).

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can control cookies through your browser settings and other tools.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (cannot be disabled)
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences at any time. Note that disabling certain cookies may affect the functionality of our website.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Turkey and other countries where our servers or service providers are located.

When we transfer data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all third-party processors
• Compliance with applicable data protection frameworks

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information. If you believe we have collected information from a child, please contact us immediately at privacy@pikotv.com.

13. Third-Party Links and Services

Our website and services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have an account with us)
• Display a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.